Return & Refund Policy
Effective Date: February 02, 2026
At ABNEX LLC, we value customer satisfaction and strive to provide high-quality products and excellent service. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include original packaging and tags where applicable
- Be free from damage caused by misuse or improper handling
- Be accompanied by proof of purchase
Items that do not meet these requirements may not be eligible for return.
2. Non-Returnable Items
The following items may not be eligible for return:
- Final sale items
- Clearance products
- Gift cards
- Personalized or customized products
- Products marked as non-returnable
- Items returned in unsellable condition
For hygiene and safety reasons, certain wearable accessories may also be excluded from return eligibility where permitted by applicable laws.
3. Return Request Process
To initiate a return, customers should contact our support team with:
- Order number
- Customer name
- Contact information
- Reason for the return
Once reviewed, we will provide return instructions if the request is approved.
Returns sent without prior authorization may experience delays or may not be accepted.
4. Refunds
After receiving and inspecting the returned item, we will notify the customer regarding the status of the refund request.
If approved, refunds will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
- Financial institutions
- Payment providers
- Banking procedures
Original shipping fees may be non-refundable unless otherwise required by law.
5. Exchanges
Customers may request an exchange for eligible products when available.
Exchanges may be requested for:
- Different sizes
- Different colors
- Replacement items for approved returns
All exchanges are subject to product availability at the time of processing.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery.
To help us review your request, please provide:
- Order number
- Description of the issue
- Photographs of the item when available
We will review the information and work to provide an appropriate resolution.
7. Return Shipping
Customers may be responsible for return shipping costs unless:
- The item arrived damaged
- An incorrect item was received
- Applicable law requires otherwise
Shipping charges are generally non-refundable unless determined otherwise by ABNEX LLC.
8. Order Cancellations
Orders may only be canceled before processing or shipment.
Once an order has entered fulfillment or has been shipped, cancellation may not be possible.
Customers should contact us immediately if they wish to request a cancellation.
9. Refused Deliveries
Orders refused by the customer or returned due to incorrect shipping information may be subject to additional shipping and handling charges.
10. Limitation of Liability
ABNEX LLC reserves the right to refuse returns, refunds, or exchanges that do not comply with this policy.
Nothing in this policy limits any consumer rights that may be available under applicable laws.
11. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
ABNEX LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Phone: +1 (307) 673-8259
Email: info@abnex.click